FAQs

  1. General Questions

    1. How can I track my order?

    Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your delivery on our website or the courier's website.

    2. What payment methods do you accept?

    We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for online payments. We also offer additional payment options at checkout, such as Apple Pay and Google Pay.

    3. Do you offer gift cards?

    Yes, we offer electronic gift cards that can be purchased and redeemed on our website. Our gift cards are a perfect way to treat someone to a stylish new pair of glasses or a trendy dress.

    Eyewear Questions

    1. How do I know which frame size is right for me?

    We provide detailed measurements for each frame, including lens width, bridge width, and temple length. You can use these measurements as a guide to find the perfect fit for your face shape and size.

    2. Can I order prescription lenses with my eyewear?

    Yes, we offer the option to customize your eyewear with prescription lenses. Simply select the "Add Prescription Lenses" option when adding your chosen frame to the cart, and follow the prompts to input your prescription details.

    3. What is your lens quality like?

    Our lenses are crafted from high-quality materials and undergo rigorous testing to ensure clarity, durability, and UV protection. We offer a range of lens options, including anti-reflective coatings and blue light filters for digital eye strain.

    Clothing Questions

    1. How do I determine the right size for clothing?

    Each product page includes a size chart with detailed measurements for bust, waist, and hip dimensions. We recommend referring to the size chart and taking your own measurements to select the best size for your body type.

    2. Do you offer plus sizes?

    Yes, we strive to provide inclusive sizing options for our clothing, including a range of plus sizes. You can filter our clothing selection by size to find the perfect fit for your style and comfort.

    3. What is your clothing made of?

    Our clothing is crafted from high-quality fabrics, including cotton, polyester, spandex, and more. Each product description includes details about the fabric composition and care instructions for washing and maintenance.